Popular Articles
Visitor flows, VIPs and exceptions
Q: Does every visitor have to use a kiosk or QR code to get Wi‑Fi? What about VIPs or longer term guests? A: Not necessarily. The standard flow is kiosk or QR check‑in, but GuestConnect also provides a web portal for authorised staff. Reception or ...
Multi site, acquisitions and different networks
Q: We have multiple sites and different network vendors. Can GuestConnect handle that? A: Yes. Each customer gets their own GuestConnect instance, and within that instance: § You can have multiple sites, each mapped to different wireless backends ...
Visitor compliance and behavioural change
Q: How does GuestConnect help us enforce visitor sign‑in policies? A: GuestConnect tightens the link between sign‑in and Wi‑Fi: § If visitors don’t sign in, they don’t get Wi‑Fi – there’s no alternate shared code to “just give them”. § Staff learn ...
Technical depth: APIs, Aruba, ClearPass and network design
Q: Aruba’s APIs and versions keep changing. How do you keep this working reliably? A: Keeping up with Aruba Central versions and API changes is part of the managed service: § We maintain our own API libraries for Aruba, including handling differences ...
Data, logging and investigations
Q: What logs and reporting does GuestConnect provide? A: GuestConnect provides: § Per‑visitor access history: who was issued which key, for what period, and at which site. § Timestamps aligned with your visitor management system (check‑in and ...