Q: Does every visitor have to use a kiosk or QR code to
get Wi‑Fi? What about VIPs or longer term guests?
§ Manually create a visitor record (e.g. for a VIP who won’t use a kiosk)
§ Issue a credential with a suitable duration (e.g. a day, a week, or a board‑meeting cycle)
§ Email the Wi‑Fi details and QR code directly to the VIP
You still maintain traceability and control, without forcing very senior guests through a self‑service kiosk.
Q: Can we give contractors or board members a longer‑term
key so they’re not reconnecting every day?
A: Yes. You can configure different key durations for different
categories of visitors:
§ Day passes for ad‑hoc guests
§ Multi‑week or multi‑month passes for board members and recurring visitors
§ Longer‑term passes for contractors who are on‑site frequently
We work with you to align durations with your security risk tolerance so they’re convenient but still appropriate for your environment.
Q: How do we stop front‑desk staff from giving everyone a
three‑month pass “because it’s easier”?
A: There are a few controls and patterns you can use:
§ Default behaviours: by default, passes can be configured to last for a day, requiring a conscious choice to extend them.
§ Process and role design: use the visitor management system for routine guests (day passes), and reserve the GuestConnect admin portal for authorised staff who can issue longer‑term passes under policy.
§ Future enhancement: GuestConnect’s design already allows for role‑based controls in the portal (e.g. limit some users to short‑term passes only). Where customers need this, we can align configuration and roadmap accordingly.